Archive for the ‘ public relations ’ Category

Three things you need to know before sending
your next press release:

By Ashley Wirthlin  author and editor of Public Relations Blogger

While sending out press releases is an important part of or PR, there is an appropriate time and place to do so. Bear in mind that news publications and bloggers are often in need of your press releases as they make up a large portion of their stories.

The Internet has made it possible for PR professionals to reach their customers directly; this means that your target audience is much, much larger than it was when your press releases were being sent to media contacts only. Now, you’ve got to consider all of the readers your press release will reach, and those that you hope your press release reaches.

If you ever doubt the need for your press release, go through the points below before sending it out. Here are 3 important things to consider when writing a press release and if it is time to, well, release it:

Your story’s “newsworthiness”. This can involve a few things:

  • Relevance
  • Effects/ Consequences or Repercussions (on customers, the community, the general public, etc.)
  • Effects/ Benefits (for your company and brand or the company and brand that you represent)
  • Importance (which can relate to relevance)
  • Timeliness (which can also relate to relevance)

Its optimization for the Internet. This involves a few things as well:

  • Keyword optimization. SEO (search engine optimization) is an important part of anything you publish on the Internet. Ensuring that your press release will show up in the search results of the millions of Internet users who search with Google, Yahoo!, or Bing can greatly increase your audience reach and site traffic. You can find some tips for SEO from Brad Shorr here and some of my own here.
  • The release’s title. This involves some SEO skill as well, but it more importantly involves creating a title that is captivating, interesting, and explanatory of the release’s information and affects on the reader. Make sure it is succinct, to the point, and creative.
  • Image titles. More about this can be read in Brad’s guest post, but to summarize, your images ought to be optimized with keywords as well. When uploading an image to a blog post or even to a press release make its name optimized with similar keywords you’ve used throughout the entire copy; this can help with search engine results.

The style, form, and make-up of the release. Things that should be found in a press release can and should include:

  • Release date. This can be a future date, or the day you send the press release out. If you are sending the release to press contacts, ensure that you indicate if the press release needs to be released on a specific date,
  • Answers to these questions: who, what, when, where, and why. This should cover the above characteristics of being newsworthy: what is happening, who does it affect, why is this news “news”, when it happened, and where.
  • Your most relevant information ought to be at the top of the news release or accompanying pitch; this will help readers and those you pitch to get the gist of your release and story and to understand why it is important news.
  • The boilerplate. This is where you can briefly describe your company, what you do, and who you are. This is also the place to describe any company that you are working with that you cover in the release. For example, if you are a technology company taking on a new client, explain your company and their company as well. They will appreciate it, and most likely post your press release to their news/ media room to share with their customers and visitors.
  • Links and suggestions for action. Your press release is a great place to get people to act. Don’t use the press release as an advertising tool, but rather a tool to offer value to your customers and potential customers; offer a free eBook, White Paper, whatever, just get them clicking and visiting your site.
  • Lastly, the tone of your press release will need to change depending on who you pitch the press release to, if you are simply adding it to your website and a few other press release distribution sites, and if what kind of publication you are pitching. People who know a lot about your industry will want different information than someone who knows enough about your product or industry on a consumer level.

The key to having success with press releases is to continue releasing them with a steady flow of news. Though a release sent out once may keep traffic and media coverage going for a little while, there will undoubtedly be more news coming from other companies that will bump your story out of the limelight. Keep the news coming. For some tips on making newsworthy news, check out another post here. Just remember, there is always need for more good stories.

What are some tips you have about releasing and writing press releases?

Ashley is a marketing and management graduate of the University of Portland, a Marketing Associate of the H Media Group, and creator of the Public Relations Specialist Certification Program (PRS) sponsored and provided by BusinessTraining.com. She plans to launch the PRS program early 2010.
She also just released an 80+ page eBook that can be downloaded for free at http://publicrelationsblogger.com andhttp://publicrelationsbook.com.

© 2010 www.media-training.info

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How To Make Yourself “Media Friendly”

Six quick steps to make you and your company more “media friendly.”

Have b-roll video available for the press. This is video that you hand out to the press that is covering your event. Produced by you- you control what is shown.

Having b-roll to hand out to the press is a great way to be media friendly, get press coverage and control the message.

Definition: But first, what is b-roll and why is it important. B-roll is the video that TV news uses to illustrate an on air story. For an example let’s imagine a news story about the President going to China for trade talks. When you hear the reporter’s voice saying “the president left the White House this morning full of hope for his trade mission”, you might see video of the president walking to the helicopter on the White House lawn. The video of the president walking would be the b-roll.

Importance: Why is b-roll important? The Television press can’t do a story without video to show what they are talking about. No video, no story or a shorter story done with the on camera news anchor reading it. Make it easy for the television media to do a story on you. Give them the video to do it.

Control: Where b-roll becomes even more important to you is, if you have the video created for you by a professional video production camera crew you control what is shown and how it is shown. For example let’s say your company has five locations and four of them are old and need upgrades. But, you have one brand new modern up to date facility. You would have the video created of the new location. That way when you give out the video to the press you are controlling which of your locations they show and what they show.

Advantages: The two advantages of you having b-roll to hand out again are:

- It makes it easy for the press to cover your business. Thus more coverage

- You are able to control what the press can show to the public.

Hand out b-roll another tool you can use to be more media friendly and advance your media relations. Questions or comments please let us know.

©2010 www.media-training.info

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How To Make Yourself “Media Friendly”

Six quick steps to make you and your company more “media friendly.”

The details: Step One Working With Reporter Deadlines

  Know that when a reporter calls they are under a time deadline. No you can’t call them back next Wednesday. Chances are if they are calling now they need it now.

  Reporter deadlines are not like many of the deadlines in the corporate world. With the internet and 24-hour broadcast news there really could be a deadline every minute. Also with cut backs in staffing fewer reporters are doing more stories and they are being given less time to work on them.

  Work with reporters, understand there deadline needs and you become a resource that they go to over and over again to get a quote or information. Help them out once and they’ll be back because they’ll know are reliable and can be counted on.

  Remember media coverage equals free publicity. Think of it call commercial time that you don’t have to buy.

  One quick word about what to do when that reporter calls. Yes, they are on deadline and you want to help them out so you get the coverage. But, don’t rush into making a mistake in what you say. Instead when they call tell them something like “I just walked in can I call you back in five minutes.” That will give you time to think and that short wait for the five-minute call back will still meet their need for quick action.

  Also remember a session with a good media trainer will prepare you for these quick reporter encounters. Get a media coach before you get those reporter calls.

  Bottom line:

 Reporter deadlines are a fact of life in dealing with the media. Work with them, become a valuable resource and get free publicity for years to come. Get media training and be your best at dealing with the media.

© 2010 www.media-training.info

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How To Be Media Friendly

How To Make Yourself “Media Friendly”

 Six quick steps to make you and your company more “media friendly.”

 √ Know that when a reporter calls they are under a time deadline. No you can’t call them back next Wednesday. Chances are if they are calling now they need it now.

 √ Build a media room. A room designed to make it easy for you and the press to conduct an interview at your offices.

 √ Have b-roll hand out video available for the press. This is video that you hand out to the press that is covering your event. Produced by you- you control what is shown.

 √ Have the CEO and any others that may need to talk with the press media trained. Be ready before the media calls. Don’t try to “wing it.” Media training will show your spokespeople how to get their message delivered to the media.

 √ Plan in advance what you will wear when you are interviewed on camera. Learn what looks good on camera and what to avoid.

 √ When the video “crew” comes to record you for an on camera television interview treat them well. Be nice to the technical folks and they’ll be nice to you. A happy cameraperson will make sure you are looking your best when you are on camera.

 Next week we go into detail on the six steps above and tell you all you need to know about each step.

 (C) 2010 www.Media-Training.info  Maryland and Virginia

Media Training Washington, DC;

Comments welcome.

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10 More Things Clients Say That Scare Public Relations Professionals

by SUSANRYOUNG on DECEMBER 9, 2009

Well, my first blog titled Things Clients Say That Scare PR Professionalsgot lots of great feedback, re-tweets, comments and laughs…so I am sharing 10 more. Consider it a late holiday gift of levity. 

Remember, I love my clients like you love yours…but we often need to educate them about the behind-the-scenes wranglings with news reporters. We are walking a fine line to balance client needs and desire for business growth while respecting what is newsworthy and how we can help reporters get their jobs done. All of this while striving to keep our reputations and credibility intact. Makes for interesting dinner conversation.  

10 More Things Clients Say That Scare PR Professionals:

1. My wife did a little PR years ago before the kids were born. She’ll help with the editing. 

2. Where will you be mailing the press release to? You may want to use my list, it’s only 3 years old.

3. Oh, I don’t like that Social Media stuff where everyone knows what you’re doing. 

4. You can send out the release today but I’ll be away for two weeks.

5. I added two quotes to the bylined article you drafted. 

6. Blah Blah Blah (for 10 minutes), but you’re the expert….(smile) 

7. That’s a wonderful story idea! The Board meets next week so they can discuss if we should move forward. No you don’t have to be there, I’ll fill them in.  

8. You don’t have to come to the event tonight. We can take the pictures and e-mail them to you. 

9. Can I get a copy of the radio (or TV) interview from last week? We must have missed it when it aired.

10. I always prefer to see the article before it’s printed. I’m sure the reporter won’t mind.

One step up, two steps back.

 From Susan Young’s Public Relations Blog “Get In Front Blogging”http://www.getinfrontblogging.com Reprinted with permission

http://www.getinfrontblogging.com/business/10-things-clients-say-that-scare-pr-professionals/

Susan’s website Get In Front Communications is athttp://www.getinfrontcommunications.com/ 

(c) 2010 www.media-training.info

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10 Things Clients Say that Scare PR Professionals

by SUSAN R YOUNG on DECEMBER 7, 2009

The relationship that public relations professionals share with their clients can be unique. With any business, when a PR consultant is hired, there is typically a learning curve as projects begin to progress. It may take a few days or weeks to get into the rhythm of the process and working together.

Most people hire PR consultants because they are either miffed by the news process and want someone who is well connected, media savvy and creative…or they simply don’t have the time or desire to write, pitch and place press releases and stories. 

If you are a PR pro, you’ll likely get a good chuckle out of the following list. If you’re a business or nonprofit professional, please keep in mind that my list is intended to politely remind you that thinking and breathing is not newsworthy. You must be willing to do something or say something that impacts the public, without being self-serving. Above all, if you hire a PR consultant, allow them to use their expertise to help you get publicity. 

Here are 10 Things that Clients Say that Scare PR Professionals. Do any of these sound familiar?

  1. I want to be on Oprah.
  2. I wrote a press release once in college.
  3. How much will it cost to get my press release printed?
  4. I want to get publicity but I don’t like to talk to those pushy reporters. You know I was once misquoted. 
  5. I know your PR ideas will make me money. I’m on a very tight budget.
  6. We’re sponsoring a giveaway with the local minor league team and will be giving away travel mugs with our new logo. It’s Tuesday night; which TV crews can you get to cover our story? 
  7. Oh you have an opportunity for an interview with a reporter?  Tell them I’m available on Wednesday at 8 AM or next Tuesday at 3:30.   
  8. I’ve scheduled a free seminar for next month…
  9. My friend works in my field in Connecticut and his publicist got him into three magazines, an interview with Matt Lauer and a quote in the Wall Street Journal. That’s what I’m looking for. 
  10. I’ve scripted out all of my answers for the TV interview you’ve arranged so I can just bring my notes on the set. 

Being realistic about expectations and trusting the people you work with are critical to the success of any PR campaign. And if you want to be on Oprah, hurry! The end of her show in 2011 is just around the  corner.

From Susan Young’s Public Relations Blog “Get In Front Blogging” http://www.getinfrontblogging.com Reprinted with permission

http://www.getinfrontblogging.com/business/10-things-clients-say-that-scare-pr-professionals/

Susan’s website Get In Front Communications is at http://www.getinfrontcommunications.com/ 

(c) 2010 www.media-training.info

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Public Relations and Crisis Management

By Ashley Wirthlin  author and editor of Public Relations Blogger

Public Relations and Crisis Management Public Relations Crisis Management

In light of some recent celebrity crises, I thought it wise to reiterate the importance of crisis management. Dealing with a potential crisis is crucial to the survival and reputation of your company. Depending on the situation, simply responding can help to alleviate the problem and diffuse the bomb before it goes off.

A crisis can cause an uproar of concern, negative WOM (word of mouth), upset customers, and negative media coverage. All of the above could be classified as negative PR, and there are a few ways that you could avoid it:
  • Do not avoid responsibility. In the midst of a crisis is not the time to put the blame on someone else. Until you know the facts, do not assume that the fault is not yours.
  • Do your research. Once you’ve established and understand the facts, you can respond appropriately. Do your homework, investigate the claims, and figure out your next steps from there.
  • Respond in a timely manner. After reviewing the facts you can know whether or not you need to act, and how quickly. It also depends on your company, the sort of claims that are being made, and the repercussions they may entail.
  • Take the appropriate actions. This can include recalls, refunds, medical assistance, litigation, and the appropriate notifications that need to come with each of these actions.

In addition to the above, it is in your best interest (and that of your customers) to act responsibly, morally, and to make things right. Take responsibility if the crisis was in some way harmful to customers or the community, and do what is right.

A great example of a company acting quickly is Odwalla, who’s juices were contaminated. Despite where Odwalla’s contamination took place (though it was found that some of their oranges contained the e coli making consumers ill), they knew they needed to recall their juices. They also changed their methods of making the juice to avoid and lower the possibility of contamination.

Another example of crisis management can be seen by Pepsi who took the time to research and evaluate the next steps. They were accused of allowing syringes to be canned in some of their soda. Instead of first allowing the recall to take place, but while still not avoiding responsibility, they were able to ensure that syringes being canned did not take place in their factories. After time, the claims came out to be rumors, and Pepsi was saved millions of dollars a recall would have cost.

Remember that timing is of the essence, taking responsibility is key, and acting responsibly are vital to overcoming a crisis. As can be seen with Odwalla and Pepsi, the crises are rarely talked about and the brands have survived and gone on to continue being profitable. Consumers still enjoy the beverages either company provide, and they can continue providing them because of the great crisis management they each used.

Plan for a crisis and ensure that the entire company is aware of the situation so that everyone is on the same page. Dealing with a crisis can be stressful; try to keep your cool, and do the above to keep your company honest and do the best thing for your customers and the community. Being a part of a community and having customers who have supported your company, you have a social responsibility to ensure that they too are supported and taken care of.

Ashley Wirthlin is the author and editor of Public Relations Blogger, a free, ~3,000 post large, educational resource for PR, social media, marketing, and everything in between.

Ashley is a marketing and management graduate of the University of Portland, a Marketing Associate of the H Media Group, and creator of the Public Relations Specialist Certification Program (PRS) sponsored and provided by BusinessTraining.com. She plans to launch the PRS program early 2010.
She also just released an 80+ page eBook that can be downloaded for free at http://publicrelationsblogger.com andhttp://publicrelationsbook.com.

(C) 2009 www.media-training.info
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